We help improve the digital environments of businesses through our extensive range of consultancy and engineering services. In addition to our solutions, we aim to create a hassle-free security flow for businesses with our consultancy and engineering services. In this field covering processes such as project designing, installation, technical support, management, consultancy, and training, we devise a roadmap in line with their needs of our customers and develop complete and strong security.
In project management, while customer satisfaction is our primary goal, we aim to deliver the project within the stipulated timeframe along with the right scope, project planning, and follow-up & reporting of all technical processes.
We tailor and manage the conducted projects exclusively for our customers. In these processes, we consider all the risks that may arise by planning with the right project management methodology and aim to deliver the project by completing the installation of our products on time.
During the process, we complete the product installations and configurations in the fastest and most reliable way possible with our competent team of engineers and commission the product after successfully finalizing the test procedures.
Project management with the right methodology in PMI standards
100% customer satisfaction
Quick system integration with tailoring, proper planning, and reporting
Time-saving with project management
Within the scope of agreements in line with their needs of our customers, our competent team of engineers responds to the customer requests for 9/5 or 24/7 in compliance with SLAs. Incoming requests are received, tracked, and reported through the Mail to Case method. We aim to minimize the potential interruptions of our customers and to provide permanent solutions with “on-site support/remote support/phone/email” as planned or ad-hoc in line with their needs.
We stay informed about the latest versions and patches provided by vendors and collaborate closely with our clients to implement system updates and patch solutions as required.
If our customers have any issue with their systems, we open a case with the vendor if our team of engineers detects that the problem results from the product. The opened case is proactively managed by our team until it is resolved, and reported to the customer afterward.
We implement “Problem Management” procedures for issues with unidentified root causes or recurring issues in the customer systems. We aim to uncover the root cause analysis of the issue through “Problem Management”.
We implement the “Change Management” process for version updates and patch management in the customer infrastructure.
We conduct routine checkups at the specified periods within the scope of the agreements in order to check the systems of our customers. We share the identified issues with the customer in a detailed report afterwards, and schedule works on the identified improvement points.
For customers lacking the necessary manpower to handle operational processes in the security field, we offer management services to oversee daily operations, monitor issues, and implement required configurations. Our team stays up to date with the latest product technologies to ensure optimal system management and performance.
Help desk for 9/5 or 24/7
Fulfilling the daily operational requests
Routine check-up and reporting
Elimination of faults identified at the check-ups
Patch and update management
End-of-license tracking and reporting
Configuration backup tracking
Report, query, dashboard, and alarm monitoring
Configuration, development, customization, and improvement works
Performance and optimization works
Monthly management service performance reports
The review systematic developed by Netsmart has been created based on the pioneering standards in the sector. In addition, this system is regularly improved by our expert team. Within this scope, we audit, score, and report our customers’ infrastructures, regulations, and best practices of security, and provide insights, guidance, and recommendations on how to increase the security maturity level.
Analysis of existing infrastructure
Identification of findings
Abstraction of improvement suggestions
Topological design recommendations for secure architecture
Information about general security trends
Sharing best practices
General security strategy and roadmap planning
Hardware and Software update suggestions
Selection of the best security solution
Reporting
Together with our expert team, we provide comprehensive consultancy services to our customers on data security and Personal Data Protection Law (PDPL) compliance which is a critical priority for companies. With this service, we help our customers mitigate their potential risks by guiding them on the maintenance of data integrity, optimization of data security processes, compliance with legal regulations, making data security policies, and implementation & maintenance of these policies.
We assist organizations in establishing a comprehensive data inventory management process for each department, enabling them to gain clear visibility into data flow across the company. Through this process, we facilitate a thorough understanding of data access within each department, including the types of data accessed and the corresponding processing mechanisms.
We create detailed data flowcharts to visualize the data flow within the company and help our customers understand and -when necessary- optimize their data processing procedures.
We assist corporations in efficiently implementing their data security policies by creating a detailed data access authorization matrix that defines the access authorizations of each employee and department.
We help our customers take detailed data inventory for the purpose of securing critical and sensitive data in compliance with PDPL.
We provide transparent and clear information about data processing procedures by preparing the disclosure texts for all internal and external stakeholders.
Classifying the data by severity, we build a system that identifies and labels the suitable security measures for each data type and we help our customers safeguard their sensitive data.
We help our customers fully comply with the regulations and maximize their data security by creating data loss prevention (DLP) rules together with our expert team by the sector, regulations, and best practices of our customers.
With our solutions capable of identifying the origin of attacks, analyzing the impacted areas, and rapidly taking preventive actions, we help our customers minimize the damage they suffer in digital forensics and incident response. We support our customers with our expert team equipped with analysis tools and centralized response services in order to overcome the threats and their potential impact, control the process, and mitigate the attacks.
We enhance the compatibility of SIEM solutions by adapting to the technological advancements in our customers’ environments while helping corporations reinforce their security approach against ever-increasing and ever-growing cyberattacks and advance their preparations against potential threats.
With the visibility in SIEM, it is now fundamental to implement the content and scenarios that will help detect abnormal behaviors and cyberattacks in customer environments, to follow the current status of attacks and technology in the cyber world, and to optimize the infrastructure. We are always right beside our customers to conduct the necessary analysis, identify and overcome deficiencies, and keep up with the advancements. We provide significant advantages through our services in order to raise awareness, identify requirements, and close potential security gaps with the most efficient solutions.
Together with our expert team, we provide online/class training with customized content to our customers.
Contact us now to develop your security strategy and to build a resilient digital presence.