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Netsmart Bilişim Sistemleri A.Ş.

Esentepe Mh. Ecza Sk. No: 6 K: 1, 34394,
Şişli-İstanbul, Türkiye

+90212-274-31-61

[email protected]

Consultancy & Engineering Services

We help improve the digital environments of businesses through our extensive range of consultancy and engineering services. In addition to our solutions, we aim to create a hassle-free security flow for businesses with our consultancy and engineering services. In this field covering processes such as project designing, installation, technical support, management, consultancy, and training, we devise a roadmap in line with their needs of our customers and develop complete and strong security.

Project Designing and Installation Services

We provide project management service with a methodology for the needs of our customers in line with the PMI standards

In project management, while customer satisfaction is our primary goal, we aim to deliver the project within the stipulated timeframe along with the right scope, project planning, and follow-up & reporting of all technical processes.

We tailor and manage the conducted projects exclusively for our customers. In these processes, we consider all the risks that may arise by planning with the right project management methodology and aim to deliver the project by completing the installation of our products on time.

During the process, we complete the product installations and configurations in the fastest and most reliable way possible with our competent team of engineers and commission the product after successfully finalizing the test procedures.

Project management with the right methodology in PMI standards

100% customer satisfaction

Quick system integration with tailoring, proper planning, and reporting

Time-saving with project management

Technical Support Services

Netsmart provides services to its customers with its specialized and certified technical staff in compliance with ISO 20000-1:2018 Information Technologies Service Management System Standards

Troubleshooting - Problem Solving

Within the scope of agreements in line with their needs of our customers, our competent team of engineers responds to the customer requests for 9/5 or 24/7 in compliance with SLAs. Incoming requests are received, tracked, and reported through the Mail to Case method. We aim to minimize the potential interruptions of our customers and to provide permanent solutions with “on-site support/remote support/phone/email” as planned or ad-hoc in line with their needs.

Version Update / Patch Solutions

We stay informed about the latest versions and patches provided by vendors and collaborate closely with our clients to implement system updates and patch solutions as required.

Opening a Case with vendor, Tracking, Reporting

If our customers have any issue with their systems, we open a case with the vendor if our team of engineers detects that the problem results from the product. The opened case is proactively managed by our team until it is resolved, and reported to the customer afterward.

Problem Management

We implement “Problem Management” procedures for issues with unidentified root causes or recurring issues in the customer systems. We aim to uncover the root cause analysis of the issue through “Problem Management”.

Change Management

We implement the “Change Management” process for version updates and patch management in the customer infrastructure.

Periodic Maintenance

We conduct routine checkups at the specified periods within the scope of the agreements in order to check the systems of our customers. We share the identified issues with the customer in a detailed report afterwards, and schedule works on the identified improvement points.

Management Service

We determine the frequency, management, and scope of the service in line with business needs, and assign a dedicated expert engineer for the customer

For customers lacking the necessary manpower to handle operational processes in the security field, we offer management services to oversee daily operations, monitor issues, and implement required configurations. Our team stays up to date with the latest product technologies to ensure optimal system management and performance.

Help desk for 9/5 or 24/7

Fulfilling the daily operational requests

Routine check-up and reporting

Elimination of faults identified at the check-ups

Patch and update management

End-of-license tracking and reporting

Configuration backup tracking

Report, query, dashboard, and alarm monitoring

Configuration, development, customization, and improvement works

Performance and optimization works

Monthly management service performance reports

Security Status Analysis and Maturation Service

Our expert team of consultants review and report to our customers in terms of infrastructure, technology, and maturity level

The review systematic developed by Netsmart has been created based on the pioneering standards in the sector. In addition, this system is regularly improved by our expert team. Within this scope, we audit, score, and report our customers’ infrastructures, regulations, and best practices of security, and provide insights, guidance, and recommendations on how to increase the security maturity level.

Analysis of existing infrastructure

Identification of findings

Abstraction of improvement suggestions

Topological design recommendations for secure architecture

Information about general security trends

Sharing best practices

General security strategy and roadmap planning

Hardware and Software update suggestions

Selection of the best security solution

Reporting

Data Security and PDPL Consultancy

Together with our expert team, we provide comprehensive consultancy services to our customers on data security and Personal Data Protection Law (PDPL) compliance which is a critical priority for businesses in today’s IT world

Together with our expert team, we provide comprehensive consultancy services to our customers on data security and Personal Data Protection Law (PDPL) compliance which is a critical priority for companies. With this service, we help our customers mitigate their potential risks by guiding them on the maintenance of data integrity, optimization of data security processes, compliance with legal regulations, making data security policies, and implementation & maintenance of these policies.

Departmental Data Inventory Management

We assist organizations in establishing a comprehensive data inventory management process for each department, enabling them to gain clear visibility into data flow across the company. Through this process, we facilitate a thorough understanding of data access within each department, including the types of data accessed and the corresponding processing mechanisms.

Creating Data Flowchart

We create detailed data flowcharts to visualize the data flow within the company and help our customers understand and -when necessary- optimize their data processing procedures.

Creating Data Access Authorization Matrix

We assist corporations in efficiently implementing their data security policies by creating a detailed data access authorization matrix that defines the access authorizations of each employee and department.

Taking Critical and Sensitive Data Inventory in Compliance with PDPL

We help our customers take detailed data inventory for the purpose of securing critical and sensitive data in compliance with PDPL.

Preparing Disclosure Texts

We provide transparent and clear information about data processing procedures by preparing the disclosure texts for all internal and external stakeholders.

Identifying Data Classes and Creating Labels

Classifying the data by severity, we build a system that identifies and labels the suitable security measures for each data type and we help our customers safeguard their sensitive data.

Creating Data Loss Prevention (DLP) Rules

We help our customers fully comply with the regulations and maximize their data security by creating data loss prevention (DLP) rules together with our expert team by the sector, regulations, and best practices of our customers.

Digital Forensics and Incident Response Service

We provide comprehensive digital forensics and incident response services to facilitate the case analysis processes against cyber attacks and potential risks to which the software, hardware, and corporate data, which the businesses are responsible for their security, are exposed

With our solutions capable of identifying the origin of attacks, analyzing the impacted areas, and rapidly taking preventive actions, we help our customers minimize the damage they suffer in digital forensics and incident response. We support our customers with our expert team equipped with analysis tools and centralized response services in order to overcome the threats and their potential impact, control the process, and mitigate the attacks.

SIEM Maturation Consultancy

Our SIEM maturation consultancy service aims to guide the corporations that utilize SIEM (Security Information and Event Management) technology, the cornerstone of security operations, to maximize their benefit of this technology

We enhance the compatibility of SIEM solutions by adapting to the technological advancements in our customers’ environments while helping corporations reinforce their security approach against ever-increasing and ever-growing cyberattacks and advance their preparations against potential threats.

With the visibility in SIEM, it is now fundamental to implement the content and scenarios that will help detect abnormal behaviors and cyberattacks in customer environments, to follow the current status of attacks and technology in the cyber world, and to optimize the infrastructure. We are always right beside our customers to conduct the necessary analysis, identify and overcome deficiencies, and keep up with the advancements. We provide significant advantages through our services in order to raise awareness, identify requirements, and close potential security gaps with the most efficient solutions.

Training

For the products supported at Netsmart, we organize private/group training with our team of competent engineers in line with their requirements and business demands

Together with our expert team, we provide online/class training with customized content to our customers.

Consult an Expert

Secure your digital future with the 25+ years of sector experience of Netsmart!

Contact us now to develop your security strategy and to build a resilient digital presence.







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