Netsmart takes required actions for infrastructures of enterprises and its used hardware and software components which need to work with possible maximum performance and accessibility with highest level of security criteria. Problems are eliminated before they come alive with a proactive protection approach, by evaluating infrastructure and identifying possible problem sources. Hardware or applications which can cause problems are detected by recording all given technical support records into database. To prevent companies from additional costs for event management, all realized tasks and given support are reported momentarily at the end of each service period.